Car Repair Shop Case Study: Auto Service Excellence by V1 Technologies

V1 Technologies (hereafter referred to as Company), provides products, software and manpower Services (collectively, hereinafter referred to as Services) subject to any customers or buyers (hereafter referred to as Client) acceptance of and compliance with the Terms and Conditions (hereinafter referred to as Terms) and the terms and conditions of the Service Level Assurance Agreement (hereafter referred to as SLA) outlined below:

Terms

The Terms of the Agreement will commence on the date the Client enrolls for our Services and will end when terminated by either party in accordance with the Terms & Conditions and SLA

1.0 Description of Service

Company may provide Client with one or more of the following services:

Business Website or Business-related website pages

Search Engine Marketing, Search Engine Optimization, Pay Per Click or other forms of Internet Marketing Website Storage Space, Domain, E-mail Services, website hosting, or maintenance and support Services. Other customised technology services Unless explicitly stated otherwise, any addition of a new feature that augments or enhances the Services shall be considered to be part of the Services. Company reserves the right to modify, suspend or discontinue the Services (or any part thereof), based on non-cooperation, non payment, or unwanted delay from client, at any time, without notice. Client expressly agrees that Client, or any related third party, shall not hold Company or its suppliers liable for any losses, damages or consequences whatsoever from such modification, suspension or discontinuation of the Services.

2.0 Access to Information

For purposes of the Agreement, all web pages that are owned, operated or hosted by, or on behalf of, or for Company, are referred to herein as the Company Websites. To access the Company Services or Company Websites Client may be asked to provide certain registration details or other information. It is a condition of Clients use of the Services or access to the Company Websites that all the information Client provides will be correct, current, and complete. If Company believes the information that the Client has provided is not correct, current, or complete, Company has the right to refuse Client access to any Company Websites or Services or any of its resources, and to terminate or suspend Clients account at any time.

3.0 Payment

• 3.1 Client agrees to pay Company the service fee, for any Program or Service that the Client enrolls in, pursuant to the terms of the Payment Plan Client selects, including, without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable.
• 3.2 The Client expressly understands, acknowledges and hereby authorizes Company to automatically charge Clients credit card or debit Clients bank account once a month or one time as per the Program requirement.
• 3.3 The Client will be charged an upfront fee upon ordering, details and invoice for which, will be emailed to the client no later than 48 working hours. Company also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys fees. If the client does not respond for 7 days without any notification we are entitled to charge the due amount to the customer and the amount would not be refunded.
• 3.4 In the interests of security and to safeguard both parties from payment frauds, Company may request for documents if applicable, to ensure that the client is the cardholder and authorized to make the payment on behalf of the business or individual. The client agrees to submit these documents as and when requested. These are required by law, in accordance with the security compliance procedures of Company and its suppliers. These may be in the form of:
• • 3.4.1 A signed copy of the Task Order
  • 3.4.2 A copy of the FRONT SIDE ONLY of your Credit or Debit Card
  • 3.4.3 An ID proof in the form of:
  • • 3.4.3.1 A Driving License
    • 3.4.3.2 A National ID card
    • 3.4.3.3 Any Photo ID issued by the government of Clients respective country.
• 3.5 The name appearing on the statement could be V1 Technologies or as applicable based on the payment service provider we use.
• 3.6 Payments for Renewals of the Website, Domain, Hosting, Server Space and other subscriptions.
• • 3.6.1 Company will send an email 3 month prior to expiry of Website, Domain, Hosting, Server Space and other relevant subscriptions to the client, informing about the due date of renewal.
  • 3.6.2 No sooner than 60 (Sixty) days prior to expiry, Company will attempt to contact Client who had not renewed their relevant subscriptions on the first notice. Client will be requested to renew at this stage.
  • 3.6.3 No later than 40 (Forty) days prior to expiry, Company will put the status Website under maintenance for customers who are still not contactable. If still unsuccessful, Company will notify its suppliers of the same in time and request to cancel the domain on expiry.
  • 3.6.4 All customers must be informed at Acquisition of the renewal charges.

4.0 Cancellation & Refunds Policy

• 4.1 All amounts owed by the client to Company for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.
• 4.2 Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling off period of 7 days from the date of order. For security and training purposes, conversations inbound and outbound (on phone, email, whatsapp, skype or any other means of communication) with our representatives or offices may be digitally recorded and the recordings form a part of the contract between Company and the client.
• 4.3 Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between Company and the client.
• 4.4 Once the cooling off period of 7 Days has passed, only a partial refund will be issued after deducting the number of man-days consumed at the rate of 50GBP per day or equivalent local currency. Man Days for refund purposes are calculated starting on the 8th Day from the day the payment is received.

5.0 Receivables Policy

• 5.1 As Company provides a bill-through service; the company takes a significant credit risk for each and every Client. Therefore, Client is responsible to maintain an active and valid payment method on file at all times.
• 5.2 If for any reason, Clients payment method is not available, Company reserves the right to immediately and temporarily turn off the website, pay-per-click ads, sponsored listings and ongoing or then current production, reporting, or support Services being provided to account.
• 5.3 If the payment is not received, Company reserves the right to terminate the Agreement in full and retain ownership of the website, domain name, or other Services until such time the account has been paid in full.
• 5.4 All Term Commitment Terminations will result in an escalation of all fees owed under the Terms of the Agreement. Many Clients maintain multiple forms of payment on file to prevent this from occurring.

6.0 Representations and Warranties

Client represents warrants and covenants that:

• 6.1 Client has sufficient authority to enter into the Agreement
• 6.2 Client is a business, and that Clients use of Company Services is solely for lawful commercial and business purposes
• 6.3 Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement, and that all such information and all claims, statements, products and Services contained or referenced therein and in the website to which it links:
• • 6.3.1 Do not violate any law, statute, ordinance, treaty or regulation or Company policy or guideline
  • 6.3.2 Do not infringe any copyright, patent, trademark, trade secret or other intellectual property right of any third party
  • 6.3.3 Do not breach any duty toward or rights of any person or entity including rights of publicity or privacy, and have not otherwise resulted in or are not likely to result in any consumer fraud, product liability, tort, breach of contract, injury, damage or harm of any kind to any person or entity
  • 6.3.4 Are not false, deceptive or misleading
  • 6.3.5 Are not defamatory, libelous, slanderous or threatening
  • 6.3.6 Will be free of viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, cancel bots or other computer programming routines that may potentially damage, interfere with intercept, or expropriate any system data or personal information.
  • 6.3.7 Comply with the applicable Program Terms.
  • 6.3.8 Comply with all laws regarding unsolicited electronic messages (including without limitation), the CAN-SPAM Act of 2003 and Client will not engage in any form of spamming or other impermissible marketing activities through any Company Program.

7.0 Indemnification

• 7.1 Client will indemnify and hold Company, its subsidiaries, affiliates, content providers, service providers, employees, agents, officers, directors, and contractors (the Indemnified Parties) harmless from any breach of these Terms and Conditions or the applicable Program Terms by Client, including any use of content and third-party content developed by Company other than as expressly authorized in these Master Terms and Conditions.
• 7.2 Client agrees that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and Client agrees to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys fees of the Indemnified Parties in connection therewith. Client will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of Clients use of the information accessed from Company.

8.0 Trademarks

Trademarks, Service-marks, and Logos appearing on this site are the property of Company or the party that provided the trademarks, service marks, and logos to Company. Company and any party that provided trademarks, service marks, and logos to Company retain all rights with respect to any of their respective trademarks, service marks, and logos appearing in this site.

9.0 Security

• 9.1 Any passwords used for this site are for individual use only. Client will be responsible for the security of Clients password (if any). Company will be entitled to monitor Clients password and, at its discretion, require Client to change it. If Client uses a password that Company considers insecure, Company will be entitled to require the password to be changed and/or terminate Clients account.
• 9.2 Client will notify Company immediately if Client believes that the security of Clients account has been compromised. Company AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR LOSSES OR DAMAGES RESULTING FROM ANY SECURITY BREACHES.
• 9.3 Client is prohibited from using any Services or facilities provided in connection with Company to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing Services, cracking tools or network probing tools) is strictly prohibited. If Client becomes involved in any violation of system security.
• 9.4 Company reserves the right to release Clients details to system administrators at other sites in order to assist them in resolving security incidents. Company reserves the right to investigate detected violations of these Master Terms and Conditions.
• 9.5 Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms and Conditions. BY ACCEPTING THIS AGREEMENT CLIENT WAIVE AND HOLD HARMLESS Company FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY Company DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER Company OR LAW ENFORCEMENT AUTHORITIES.

10.0 Proprietary Information

• 10.1 The material and content accessible from this site, and any other World Wide Website owned, operated, licensed, or controlled by Company (the Content) is the proprietary information of Company or the party that provided the Content to Company, and Company or the party that provided the Content to Company retains all right, title, and interest in the Content.
• 10.2 The Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of Company, except that Client may print out a copy of the Content solely for Clients internal use.
• 10.3 Client may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content. Modification or use of the Content except as expressly provided in these Terms and Conditions is prohibited. Neither title nor intellectual property rights are transferred to Client by access to the Services or Company Websites.
• 10.4 Client is expressly prohibited, directly or indirectly through any third party, from any of the following:
• • 10.4.1 Copying, modifying, creating a derivative work of, reverse engineering, reverse assembling or otherwise attempting to discover the source code of any software pertaining to the Services or Company Websites
  • 10.4.2 Renting, leasing, selling, assigning, transferring, sublicensing, re-licensing, granting a security interest in, or gaining unauthorized access to the Services or Company Websites.
  • 10.4.3 Accessing the Services or Company Websites by any means other than through the interface that is provided by Company for use in accessing the Services or Company Websites.
• 10.5 Company suppliers are the exclusive owners of all right, title and interest in and to the Services or Company Websites along with any and all related intellectual property rights including, without limitation, all associated rights under the laws of copyright (including derivative works), trademarks and patent. Nothing in this Agreement shall be deemed to limit or restrict Company suppliers from providing its Services, Company Websites or technology to any third party for any purpose whatsoever, or in any way affect the rights granted to such other third parties. The use of any of the Services or Company Websites shall in no way be construed by any user as granting or conferring upon them any intellectual property rights whatsoever.

11.0 External Sites

This site may be hyper-linked to other external sites that are not maintained by, or related to, Company. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or Company. Company has not reviewed any or all of such sites and is not responsible for the content of those sites. Hyper-links are to be accessed at Clients own risk, and Company makes no representations or warranties about the content, completeness or accuracy of these hyper-links or the sites hyper-linked to this site. Further, the inclusion of any hyper-link to a third-party site does not necessarily imply endorsement by Company of that site.

12.0 Information Provided

• 12.1 Client would provide Company with the necessary contents, images, videos, logos, and other relevant information required to make the site live within the agreed timeline.
• 12.2 In the event that the Client fails to provide the contents, images, information, videos, logos, Company would complete the website with suitable data provided or with Coming Soon text or Image Not Available in case of images.
• 12.3 Company will also inform the Client at least 3 Working Days in advance of such site being made live with and would charge the card for the due amount on site completion.
• 12.4 Client may not post, send, submit, publish, or transmit in connection with this site any material that:
• • 12.4.1 Client does not have the right to post, including proprietary material of any third party; Advocates illegal activity or discusses an intent to commit an illegal act;
  • 12.4.2 Is vulgar, obscene, pornographic, or indecent;
  • 12.4.3 Does not pertain directly to this site;
  • 12.4.4 Threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
  • 12.4.5 Seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; Infringes any intellectual property or other right of any entity or person, including violating anyones copyrights or trademarks or their rights of publicity;
  • 12.4.6 Violates any law or may be considered to violate any law;
  • 12.4.7 Impersonates or misrepresents Clients connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
  • 12.4.8 Advertises any commercial endeavor (e.g., offering for sale products or Services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or Services) except as may be specifically authorized on this site;
  • 12.4.9 Solicits funds, advertisers or sponsors;
  • 12.4.10 Includes Services which contain viruses, worms and/or Trojan horses or any other computer code, files or Services designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
  • 12.4.11 Disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site; Includes MP3 format files;
  • 12.4.12 Amounts to a pyramid or similar scheme;
  • 12.4.13 Disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this site; or
  • 12.4.14 Contains hyper-links to other sites that contain content that falls within the descriptions set forth above.
• 12.5 Company reserves the right to monitor use of this site to determine compliance with these Master Terms and Conditions, as well the right to remove or refuse any information for any reason. Notwithstanding these rights, Client remains solely responsible for the content of Clients submissions.
• 12.6 Client acknowledges and agrees that neither Company nor any third party that provides Content to Company will assume or have any liability for any action or inaction Company or such third party with respect to any submission.

13.0 Submissions

• 13.1 Client hereby grants to Company the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to Company through this site (together, the Submission), and to incorporate any Submission in other works in any form, media, or technology now known or later developed.
• 13.2 Company will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Company operations.
• 13.3 Company and its suppliers do not claim ownership rights in any Content that Client owns, or are owned by a third party, and that Client has provided for inclusion in the Services and/or incorporation onto Clients website. Accordingly, Client is solely responsible for ensuring that said Content does not violate any of Company policies or rig or any rd partys rights.
• 13.4 Company.com will treat any personal information that Client submits through this in accordance with its Privacy Policy.

14.0 Communication from Company

Client agrees to receive all communications from Company, whether via telephone, facsimile, or e-mail, and expressly agree not to consider any such communication(s) as unsolicited. Refusal to receive such communications from Company will constitute grounds for termination of this Agreement and deactivation of Clients Website.

15.0 Termination for Cause

• 15.1 Company and its suppliers reserve the right to immediately terminate this Agreement and deactivate Clients account and access to Services or Company Websites if they believe, in their sole and absolute discretion, that Client has:
• • 15.1.1 Violated, or threaten to violate, the terms of this Agreement; or
  • 15.1.2 Created, or are creating, websites as a nuisance or in a deliberate attempt to degrade or otherwise interfere with the Services or Company Websites.
• 15.2 Any user who is terminated for cause under this section hereby agrees to forfeit any and all rights, claims and/or causes of action against Company and its suppliers, including without limitation Clients rights to any refunds or for any losses, expenses, damages or costs incurred as a result of such termination and deactivation.

16.0 Site Ownership

Copyright, code structure, processes, imagery, and intellectual property related to the finished website produced by Company will be owned by Company. Transfer requests must be initiated by the Client to the dedicated Company Project Coordinator in writing. Rights to photos, graphics, source code, work-up files, and computer Services are specifically not transferred to the Client, and remain the property of Company. Company retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios. The website(s) may contain a copyright/legal statement with a link to Company Services and corporate website. Client assumes all liability for licensing the proper technology, and imagery, for the site to operate properly outside of Company hosting environment. If Client desires to transfer the site to another hosting platform, Company reserves the right to charge a one time ownership transfer fee, which includes all supporting code, fonts, imagery, etc.

17.0 Force Majeure

Company shall not be liable or deemed to be in default under this Agreement for any delay or failure to perform resulting from (a) accidents, fire, labor disputes, epidemics, war, terrorist acts, riots, insurrections, power blackouts, acts of nature or causes beyond its reasonable control without its fault or negligence, (b) acts or omissions of the other Party or of a third Party (other than the non-performing Partys own agents or contractors), or (c) compliance with any law, regulation, ruling, order or requirement of any federal, state or municipal government or agency or court of competent jurisdiction (a Force Majeure Condition).

18.0 Data Limitations

Company will impose the following data limitations on email and bandwidth provided by Company through its products and Services offering.

19.0 Limitations of Liability

• 19.1 CLIENT EXPRESSLY UNDERSTANDS AND AGREES THAT Company AND ITS OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO CLIENT FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Company HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:
• • 19.1.1 THE USE OR THE INABILITY TO USE THE SERVICE
  • 19.1.2 THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE
  • 19.1.3 UNAUTHORIZED ACCESS TO OR ALTERATION OF CLIENTS TRANSMISSIONS OR DATA
  • 19.1.4 STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR ANY OTHER MATTER RELATING TO THE SERVICE.

20.0 Governing Law

The company is governed by the laws of England and Wales.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [cookie-policy-for-website-design-iphone-app-development-company.php]

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• 1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
• 2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• 3. To carry out our obligations arising from any contracts entered into between you and us.
• 4. To allow you to participate in interactive features of our service, when you choose to do so.
• 5. To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If V1 Technologies or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of V1 Technologies, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@v1technologies.co.uk .

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@v1technologies.co.uk.

V1 Technologies ("We", “Our”, “Us”) INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:

• Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on this page.

Contact

QUESTIONS, COMMENTS AND REQUESTS REGARDING THIS COOKIE POLICY ARE WELCOMED AND SHOULD BE ADDRESSED TO support@v1technologies.com.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.v1technologies.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• 1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• 2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• 3. loss of income or revenue;
• 4. loss of business;
• 5. loss of profits or contracts;
• 6. loss of anticipated savings;
• 7. loss of data;
• 8. loss of goodwill;
• 9. wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Information about you and your visits to our site We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site

Contracts for the supply of [goods OR services OR information] formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. If you wish to make any use of material on our site other than that set out above, please address your request to support@v1technologies.co.uk

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks

"V1 Technologies" and "www.v1technologies.co.uk" are trade names of V1 Technologies.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact support@v1technologies.co.uk

Thank you for visiting our site.

Policy statement

• 1. Everyone has rights with regard to how their personal information is handled. During the course of our activities we will collect, store and process personal information about our staff, and we recognise the need to treat it in an appropriate and lawful manner.
• 2. The types of information that we may be required to handle include details of current, past and prospective employees, suppliers, customers, and others that we communicate with. The information, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the Act) and other regulations. The Act imposes restrictions on how we may use that information.
• 3. This policy does not form part of any employee's contract of employment and it may be amended at any time. Any breach of this policy will be taken seriously and may result in disciplinary action.

Status of the policy

• 1. This policy sets out our rules on data protection and the legal conditions that must be satisfied in relation to the obtaining, handling, processing, storage, transportation and destruction of personal information.
• 2. If you consider that the policy has not been followed in respect of personal data about yourself or others you should raise the matter with your line manager or the Data Protection Compliance Manager.

Definition of data protection terms

• 1. Data is information which is stored electronically, on a computer, or in certain paper-based filing systems.
• 2. Data subjects for the purpose of this policy include all living individuals about whom we hold personal data. A data subject need not be a UK national or resident. All data subjects have legal rights in relation to their personal data.
• 3. Personal data means data relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal data can be factual (such as a name, address or date of birth) or it can be an opinion (such as a performance appraisal).
• 4. Data controllers are the people who or organisations which determine the purposes for which, and the manner in which, any personal data is processed. They have a responsibility to establish practices and policies in line with the Act. We are the data controller of all personal data used in our business.
• 5. Data users include employees whose work involves using personal data. Data users have a duty to protect the information they handle by following our data protection and security policies at all times.
• 6. Data processors include any person who processes personal data on behalf of a data controller. Employees of data controllers are excluded from this definition but it could include suppliers which handle personal data on our behalf.
• 7. Processing is any activity that involves use of the data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transferring personal data to third parties.
• 8. Sensitive personal data includes information about a person's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings. Sensitive personal data can only be processed under strict conditions, and will usually require the express consent of the person concerned.

Data protection principles

Anyone processing personal data must comply with the eight enforceable principles of good practice. These provide that personal data must be:

• 1. Processed fairly and lawfully.
• 2. Processed for limited purposes and in an appropriate way.
• 3. Adequate, relevant and not excessive for the purpose.
• 4. Accurate.
• 5. Not kept longer than necessary for the purpose.
• 6. Processed in line with data subjects' rights.
• 7. Secure.
• 8. Not transferred to people or organisations situated in countries without adequate protection.

Fair and lawful processing

• 1. The Act is intended not to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the data subject. The data subject must be told who the data controller is (in this case V1 Technologies), who the data controller's representative is (in this case the Data Protection Compliance Manager), the purpose for which the data is to be processed by us, and the identities of anyone to whom the data may be disclosed or transferred.
• 2. For personal data to be processed lawfully, certain conditions have to be met. These may include, among other things, requirements that the data subject has consented to the processing, or that the processing is necessary for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive personal data is being processed, more than one condition must be met. In most cases the data subject's explicit consent to the processing of such data will be required.

Processing for limited purposes

Personal data may only be processed for the specific purposes notified to the data subject when the data was first collected or for any other purposes specifically permitted by the Act. This means that personal data must not be collected for one purpose and then used for another. If it becomes necessary to change the purpose for which the data is processed, the data subject must be informed of the new purpose before any processing occurs.

Adequate, relevant and non-excessive processing

Personal data should only be collected to the extent that it is required for the specific purpose notified to the data subject. Any data which is not necessary for that purpose should not be collected in the first place.

Accurate data

Personal data must be accurate and kept up to date. Information which is incorrect or misleading is not accurate and steps should therefore be taken to check the accuracy of any personal data at the point of collection and at regular intervals afterwards. Inaccurate or out-of-date data should be destroyed.

Timely processing

Personal data should not be kept longer than is necessary for the purpose. This means that data should be destroyed or erased from our systems when it is no longer required.

Processing in line with data subject's rights

Data must be processed in line with data subjects' rights. Data subjects have a right to:

• 1. Request access to any data held about them by a data controller
• 2. Prevent the processing of their data for direct-marketing purposes.
• 3. Ask to have inaccurate data amended
• 4. Prevent processing that is likely to cause damage or distress to themselves or anyone else.

Data security

• 1. We must ensure that appropriate security measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data. Data subjects may apply to the courts for compensation if they have suffered damage from such a loss.
• 2. The Act requires us to put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data may only be transferred to a third-party data processor if he agrees to comply with those procedures and policies, or if he puts in place adequate measures himself.

Dealing with subject access requests

A formal request from a data subject for information that we hold about them must be made in writing. A fee is payable by the data subject for provision of this information. Any member of staff who receives a written request should forward it to [their line manager OR the Data Protection Compliance Manager] immediately.

Providing information over the telephone

Any member of staff dealing with telephone enquiries should be careful about disclosing any personal information held by us. In particular they should:

• 1. Check the caller's identity to make sure that information is only given to a person who is entitled to it.
• 2. Suggest that the caller put their request in writing if they are not sure about the caller's identity and where their identity cannot be checked.
• 3. Refer to their line manager OR the Data Protection Compliance Manager for assistance in difficult situations. No-one should be bullied into disclosing personal information.

Monitoring and review of the policy

• 1. This policy is reviewed annually by our board of directors OR legal advisory team. Recommendations for any amendments are reported to the legal advisory team AND/OR to the board of directors.
• 2. We will continue to review the effectiveness of this policy to ensure it is achieving its stated objectives.